Refund policy

Last updated: October 2026. Draft for legal review before launch.

7-day refund policy

If a BuiltBetter theme, layout pack or plugin is not right for you, you can ask for a refund within 7 days of your purchase date. The 7 days start on the date shown on your order confirmation.

How to request a refund

Send your order number and the email address you used at checkout through our contact page. We review every request within 2 business days.

What happens when we approve it

We return the full price you paid to your original payment method. Your bank may take 5 to 10 business days to show it. Your licence key is deactivated and download access for that product is removed, so please remove the product from any site you installed it on.

After 7 days

Refunds are not available once the 7-day window has passed. If something is broken, contact support at any time and we will fix it.

Not covered

Problems caused by a missing Divi licence, by third-party plugins or by custom code added to the product are support issues rather than refund reasons, and we will help you resolve them.

Questions about this policy? Get in touch.